Terms & Conditions
1) Orders & Payment
All orders are subject to product availability. Prices include VAT. Payment is available through cards and electronic wallets only.
2) Delivery
Delivery is available within the UAE only. Estimated delivery time: 2–5 business days. Delivery fees may vary depending on location.
3) Exchange Policy
Exchanges for size or product changes are available within 7 days of receiving the order. Items must be unused and in their original packaging and condition. Please contact us via WhatsApp to request an exchange.
4) Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 24 hours of delivery. We will review the case and provide a suitable solution.
5) Contact Us
For assistance, contact us via WhatsApp or the “Contact Us” page on our website.
All orders are subject to product availability. Prices include VAT. Payment is available through cards and electronic wallets only.
2) Delivery
Delivery is available within the UAE only. Estimated delivery time: 2–5 business days. Delivery fees may vary depending on location.
3) Exchange Policy
Exchanges for size or product changes are available within 7 days of receiving the order. Items must be unused and in their original packaging and condition. Please contact us via WhatsApp to request an exchange.
4) Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 24 hours of delivery. We will review the case and provide a suitable solution.
5) Contact Us
For assistance, contact us via WhatsApp or the “Contact Us” page on our website.
Return Policy
At VALMOUR, we care about our customers and aim to provide the best shopping experience.
Customers can request a product or size exchange within 7 days of receiving the order. Items must be unused, in their original condition, and with original packaging. We do not accept exchanges for used or customer-damaged items. If you receive a damaged or incorrect item, please contact us within 24 hours of delivery. To request an exchange, please contact us via WhatsApp or the “Contact Us” page.
Customers can request a product or size exchange within 7 days of receiving the order. Items must be unused, in their original condition, and with original packaging. We do not accept exchanges for used or customer-damaged items. If you receive a damaged or incorrect item, please contact us within 24 hours of delivery. To request an exchange, please contact us via WhatsApp or the “Contact Us” page.